Terms and Conditions

Terms and Conditions of Working Together

Essential oil of peppermint in bottle with fresh green peppermint

Thank you for considering booking a consultation with me.  I look forward to speaking with you.

Here are a few things that will be useful to you in relation to working together.

By booking a consultation with Rachel Williams you agree to the terms listed below.


When booking your consultation please check you have chosen the right time zone.  I am in the UK so I maybe working at different times than you expect.


Please give 24 hours notice of cancellation of your consultation.  I often have a waiting list for last minute consultations so please give me as much notice as possible so I can rebook the slot.

Cancellations with less than 24 hours will be charged.


The Consultation will take place at the time indicated.  If you arrive late at the meeting, we will still have to finish at the designated time so that I am ready for my next client.  You will be charged the full consultation rate.

For video consultation I will send you a link to join the video meeting.  If for any reason it does not work we will find another way to communicate.  Please check your emails before your consultation is about to begin.

I might ask for more information or photographs, we can discuss this during your consultation.  This will help me find the right remedy.

Contact In Between consultations

This will be discussed at your consultation.  I might ask for email updates in-between consultations if needed.


I will send you a prescription for your remedies after our consultation.  I will also send you a contact of where to purchase them.  You can purchase the remedies from other sources if you have them.

First Aid Prescribing

We will discuss taking other remedies during your treatment.  First aid consultations (Acute) can also be booked in between consultations if you have an acute symptoms you need help with.

Homeopathy alongside mainstream Healthcare

Homeopathy works well alongside mainstream healthcare programs and medications. You will not be asked to come off medications during your treatment.  That is a discussion between you and your Doctor. If you feel you have improved enough to alter your medications then you may be asked to go for additional health checks to ascertain if this is advisable. Again, this is between you and your Doctor.


Homeopathy is not instead of Accident and Emergency Care. If you need emergency health care please contact your Doctor or Emergency Services.

Emergency Service

I cannot provide an emergency service.  If you need emergency care please contact the emergency services.


I will not share your details with anyone.  I am registered and abide by data protection laws in the UK. Please click through to my terms of trading for further information.

Health Notes

I am required by law to keep your consultation notes for 7 years.  These will not be shared with anyone unless the law requires it for the protection of life.

The Consultation

Everything discussed at each consultation is confidential and will not be discussed with anyone else unless I have your specific instruction to discuss your information with other health professionals. 

Code of Conduct

I abide by the homeopathic Code of Ethics


I will send you an invoice through to you before the consultation.  You can choose to pay by bank transfer, Pay Pal or Stripe. Please settle your invoice within 24 hours of the consultation.


I use Zoom, WhatsApp, Facetime for video calls.  I use email for communication in between consultations.